Legal & Booking Policy

Terms & Conditions

These terms govern every booking made with Travel My Drop Taxi — whether through our website, phone, or WhatsApp. Please read them before confirming a trip.

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Free cancellation

4+ hours before pickup

Quick booking

Slightly higher fare within 2 hrs

No hidden charges

Tolls and extras shown upfront

Support line

+91 99624 56667

01Booking and confirmation

All bookings are subject to vehicle availability at the time of booking.
A booking is confirmed only after you receive an SMS, email, or WhatsApp confirmation from our official number +91 99624 56667.
Please verify your pickup location, drop location, date, and time before confirming.

02Fare and payment

Fares are calculated using fixed-route rates or per-kilometer pricing shown at the time of booking.
All-inclusive packages cover fuel, driver bata, and tolls as mentioned. Any additional stops or detours are chargeable.
For non-package trips, toll fees, parking, state entry permits, and inter-state charges are extra and payable by the customer at actuals.
Night driver bata of ₹300 applies for trips scheduled between 11:00 PM and 5:00 AM.

03Quick booking fare (within 2 hours)

Bookings made for a pickup within 2 hours from the current time are treated as Quick Bookings.
Quick Bookings are charged at a slightly higher rate than standard fares to cover immediate driver dispatch and availability.
The applicable Quick Fare is shown clearly at the time of booking before confirmation.
Quick Booking rates apply only to standard one-way trips. Fixed-route and airport-local fares remain unchanged.

04Distance and minimum kilometers

Trip distance is measured from pickup to drop using live navigation data. Fallback estimates are used if live data is unavailable.
For outstation round trips, a minimum of 250 kilometers per day is charged, even if actual travel is less.
Extra pickups, detours, and route deviations are chargeable based on actual additional kilometers at the agreed per-km rate.
For round trips, distance may be calculated garage-to-garage.

05Waiting charges

A 30-minute grace period is included at the pickup point at no extra cost.
After 30 minutes, waiting charges are ₹150 per hour for Sedan and ₹250 per hour for SUV / larger vehicles.

06Cancellation policy

Cancellations made at least 4 hours before the scheduled pickup are free of charge.
Cancellations made within 2 hours of pickup may incur a ₹300 cancellation fee.
If the driver has already reached the pickup location and the trip is cancelled, a minimum trip charge or no-show fee applies.
For Quick Bookings (within 2 hours), cancellation fees apply immediately upon driver dispatch.

07Passenger safety and conduct

Smoking and alcohol consumption inside the vehicle are strictly not permitted.
Drivers may refuse service if passenger behaviour is unsafe, abusive, or violates these guidelines.
Pets are allowed only with prior notice and may incur additional cleaning charges.
For long overnight trips, drivers may take a mandatory 20-minute refreshment break every 3 hours to ensure safe driving.
The Air Conditioner (AC) must be switched off while the vehicle is stationary for extended periods.

08Hill station charges

For routes to Ooty, Kodaikanal, Yercaud, Munnar, and similar hill stations, a hill-station allowance of ₹500 per day may apply.
AC usage is limited on steep climbs to protect engine performance and ensure passenger safety.

09Luggage and roof carrier

Luggage that fits safely within available boot space is included at no extra charge.
Roof carrier is subject to vehicle availability and may cost ₹300 extra.
Carrier support is generally available for SUV models (Innova, Crysta, Ertiga).

10Inter-state permits and taxes

For cross-border routes (Puducherry, Bengaluru, Kerala, Andhra Pradesh, etc.), state entry tax and permit charges are payable by the customer unless included in an all-inclusive package.
Our drivers carry all necessary permits. Permit fee actuals will be shared transparently.

11Tolls, parking, and Fastag

All vehicles are equipped with Fastag. Total toll charges deducted during the trip must be reimbursed by the customer at the end of the journey (unless it is an all-inclusive package).
Parking and entry fees at airports, railway stations, temples, and tourist places are payable by the customer at actual rates.
In some cases, Fastag deductions may be delayed. The customer remains liable for all toll gates crossed during the trip.

12Cleaning and damage charges

If the vehicle requires deep cleaning due to spills, vomiting, or unusual soiling, a cleaning fee between ₹500 and ₹1,000 may apply.
Any damage caused to the vehicle interior by passengers is chargeable at repair cost.

13Route and vehicle

Drivers follow the best available route from live navigation unless the customer requests an alternative.
Additional diversions and longer route requests may increase the final fare.
In the event of a mechanical issue or operational delay, we may provide a similar replacement vehicle to complete the trip.

14Force majeure and liability

Travel My Drop Taxi is not liable for delays or cancellations caused by severe weather, floods, road closures, strikes, or government restrictions beyond our control.
We are not responsible for losses arising from traffic delays or unavoidable breakdowns. Where possible, replacement support is arranged as quickly as operationally feasible.

15Contact and support

For any booking queries, fare disputes, or policy clarifications, reach us at:
Phone / WhatsApp: +91 99624 56667
Email: support@travelmydroptaxi.com
Support is available from 6:00 AM to 10:00 PM every day.

Important notice

By confirming a booking with Travel My Drop Taxi, you acknowledge that you have read, understood, and agreed to all the terms above — including fare rules, Quick Booking pricing, cancellation policies, waiting charges, and route-based extras where applicable.

Effective scope

Applies to one-way, outstation, airport transfer, and fixed-route taxi bookings.

Policy support

For policy queries call +91 99624 56667 or WhatsApp us anytime between 6 AM and 10 PM.

Last updated

10 June 2026